Technical Support
We provide telephone and email support to all customers with a valid vendor maintenance contract processed via our license desk.
Self Support - why?
Managing computer and network security is a complex matter. From time to time security software will spill a cryptic error message or a certain component won't load. This is a good time to contact the Impakt Support Team.
On the other hand, trying to find answers yourself has some advantages. Impakt provides software and hardware of several vendors, who in turn provide multiple ways to browse their technical documentation online, or to submit a support request. Paste the error message in an online Knowledge Base and chances are high the necessary steps are summed up conveniently in a pdf file.
This page lists all of the vendors' online resources:
McAfee
McAfee - www.mcafee.com
Product Downloads http://www.mcafee.com/us/enterprise/downloads/
Log in using your McAfee grantnumber (which you can find on your grantletter). You have access to all McAfee products listed on your McAfee grantletter, inclusive manuals and release notes in pdf.
Service Portal http://mysupport.mcafee.com/eservice_enu/
Login required using your email address and password. This account can be created with your McAfee grantnumber. On this page you will find several technical support sources.
- Virtual Technician
This small tool checks for McAfee related problems on your pc. It will try to solve found issues automatically. - Knowledgebase http://kc.mcafee.com/
Browse the McAfee technical knowledge database. - Product Documentation
User, admin, install and upgrade guides in pdf format. Also you will find release notes for each product. See 'Product Downloads'. - Product FAQs
Frequently asked questions per product. - Download Product Updates (important!)
You will find the newest patches and hotfixes for your McAfee software. - Manage Service Requests
In case of a technical problem related to McAfee software, this link leads to the online Service Request form.
Additional Services:
Minimum Escalation Requirement Tool
There is a seperate MER tool for each McAfee product. This tool collects detailed information about your McAfee installation and the Operating System. The resulting archive file must be sent to McAfee, or uploaded to the ServicePortal, to allow McAfee to investigate your case in maximum detail.
Read more about the MER tool in this Knowledge base article.
Product End of Life
A list of McAfee products and components and how long the specific versions will be supported.
Threat Center
Learn more about the latest malware, viruses and popular forms of phishing.
Threat Library http://vil.nai.com/
The complete McAfee virus and malware database with their symptoms, variants and the minimum virus definitions needed to delete these threats.
McAfee Phone Support
Technical Support: 0800 624 774 63.
McAfee 1st line support for customers with a McAfee Grant number.
Customer Service: +32 78 25 01 43
Technical help forum http://forums.mcafeehelp.com/
Home and business users post McAfee related questions on this forum. People share thoughts about the software and from time to time a McAfee employee will join in for an answer.
Product Downloads http://www.kaspersky.be/downloads
Kaspersky Lab provides downloadable removal tools, product upgrades, antivirus and antispam databases, extra secure databases and product
Updates http://www.kaspersky.be/en/avupdates
Kaspersky releases updates every hour to ensure that users are protected against the latest malware. In February 2005, Kaspersky stopped issuing large cumulative updates. All antivirus database files can now be updated hourly; this means that Kaspersky is able to rapidly update the files and users of their products can access these new files.
Additional Services
http://www.kaspersky.be/en/threats
Basic tips and tricks for end users to protect their system and data from the most common vulnerabilities and useful information about cybercrime.
Kaspersky Support http://support.kaspersky.com/corporate
Well documented and easy to search through KnowledgeBase that provides solutions and workarounds for known issues and problems.
Phone : +31 736 154 840
Follow Kaspersky Lab Benelux http://www.kaspersky.nl/en/about
Company overview and interesting links to stay informed about the latest Security news : the Viruslist, Kaspersky Community and Podcasts, Kaspersky on Twitter,…
Fortinet - www.fortinet.com
Product Registration http://support.fortinet.com/registration/
In order to get access to the support pages, you have to register your Fortinet product online.
Technical support page http://www.fortinet.com/support/
Fortinet's main technical support page with access to the latest firmware updates, user manuals and a means to submit and manage a Service Request.
Knowledge Center http://kc.forticare.com/
The Fortinet Knowledge base consists of articles, devided per product and per subject. Search the database with installation issues, error messages, configuration questions etc.
Product Documentation http://docs.forticare.com
For every product you will find Product and Quickstart Guides, and a wide choice of technical documentation.
FortiGuard Center http://www.fortiguardcenter.com/
Learn more about the latest malware, viruses, phishing attepts and vulnerabilities.
Phone Support
Technical support: +33 4 8987 0555
Technical discussion forum http://support.fortinet.com/forum
Forum registration required.
The forum is a good place for Fortinet users to ask questions about your product, or to find answers in existing posts. This is not the official support channel, but in some cases a Fortinet employee might join the discussion and offer help.
PGP - www.pgp.com
Service & Support https://pgp.custhelp.com/
This page offers links to several support resources and a means to submit Service Requests to PGP Support.
Knowledge base The PGP knowledge database divided in articles and HOWTO's.
Administrator & User Guides User Guides, Quickstart Guides and release notes for all PGP products in pdf format.
Submit a Question You have a non-technical question for PGP Customer Support? Ask it here.
Technical Support Owners of a PGP Basic, Premium or Platinum annual maintenance contract have access to E-mail, Phone and Web Support.
Trial Software http://www.pgp.com/downloads/desktoptrial.html You can apply for 30 day trial versions of managed and unmanaged PGP Desktop products. Restrictions apply.
Product Updates http://www.pgp.com/downloads/updates/ Updates and Bugfixes for PGP Universal.
PGP User forum http://forums.pgpsupport.com The PGP User forum is the place to post questions about PGP Desktop, Server and Command Line products or to exchange tips and experiences with other PGP users.
Barracuda – http://www.barracudanetworks.com
Barracuda Support http://www.barracudanetworks.com/ns/support/
Direct links to the KnowledgeBase, live chat support and Ticketing service.
Also available are useful training videos and lots of tips & tricks.
E-mail: emeasupport@barracuda.com
Phone : +44 (0) 1256 300 102
Follow BarracudaCentral.org
